1- Contact the user
2- Access the user's computer remotely
3- Validate the hostname “Take a screenshot”
4- Open the antivirus “Karspersky”
5- Open “Tasks”
6- Take a screenshot in the category Malwere scan for “scan date”, span incident
7- Access the category mentioned above
8- Take a screenshot of the whole screen with the Malwere scan tab for “scan date”, span incident started “data”
9- Extracting the span report
10- Send these 4 files to infosec
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